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Privacy Policy

Last Updated: December 2025

A Legal Disclaimer

Alpha Omega Utility Services (“AOUS”, “we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or submit information through our forms.

By using our Site or submitting information, you consent to the practices described in this Policy.

1. Information We Collect

We collect information when you:

  • Visit our website

  • Submit a contact form

  • Join the Storm Roster

  • Submit required documents

  • Communicate with us via SMS or email

1.1 Information You Provide Directly

Depending on how you interact with our Site, this may include:

General Contact Forms

  • Full name

  • Email address

  • Phone number

  • Message or inquiry details

Storm Roster Submission

  • Full name

  • Phone number

  • Email

  • CDL number

  • Classification

  • IBEW Card Number

  • Local Union Number

  • Glove size

  • Sleeve size

  • Any additional information you choose to provide

Required Documents (Uploads)

  • Driver’s License

  • Current Medical Card

  • Paid Dues Receipt

  • Any other documents requested for compliance purposes

These documents are stored securely for 1 year from the date of submission unless required longer by law.

2. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time spent on the site

  • Referring website

  • Basic analytics data (e.g., Google Analytics or similar tools)

This information helps improve website performance and user experience.

3. How We Use Your Information

We use your information to:

3.1 Provide Services

  • Respond to inquiries

  • Process Storm Roster submissions

  • Verify qualifications (CDL, IBEW, medical card)

  • Conduct FMCSA Clearinghouse and MVR checks

  • Maintain compliance with federal and Michigan laws

3.2 Communications

If you opt in, we use your information to:

  • Send SMS updates

  • Send deployment or emergency notifications

  • Send email communications

You may opt out of SMS at any time by replying STOP.

3.3 Improve Our Services

  • Analyze website performance

  • Identify trends

  • Improve content and functionality

4. Legal Compliance Requirements

When joining the Storm Roster, your information may be used to conduct:

  • FMCSA Clearinghouse queries

  • Motor Vehicle Record (MVR) checks

  • Verification of commercial driving qualifications

  • Required safety certifications

AOUS is legally required to process certain information to comply with:

  • Federal Motor Carrier Safety Administration (FMCSA) rules

  • Michigan State regulations

  • OSHA/MIOSHA safety standards

5. How We Store and Protect Information

We implement industry-standard safeguards to protect your information from:

  • Unauthorized access

  • Loss

  • Alteration

  • Disclosure

Document Retention

Required Storm Roster documents (Driver’s License, Medical Card, Paid Dues Receipt) are:

  • Stored securely

  • Retained for 1 year

  • Permanently deleted after the retention period unless legally required longer

Sensitive Data

Access to CDL numbers, medical card information, and uploaded documents is restricted to authorized personnel only.

6. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

  • Federal and state regulators (FMCSA, state MVR systems)

  • Law enforcement when legally required

  • Verified third-party partners assisting in compliance (e.g., background check providers)

  • Internal AOUS management for operational or safety purposes

We will only share the minimum information required for legal compliance.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

  • Improve performance

  • Track usage patterns

  • Maintain security

  • Personalize user experience

You may adjust your browser settings to disable cookies.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion (unless required by law to retain)

  • Withdraw SMS or email consent

  • Ask how your data is used

To submit a request, contact us using the information below.

9. SMS Communications

If you choose “Yes” to receive SMS messages:

  • You authorize AOUS to send operational, deployment, and informational messages

  • Message and data rates may apply

  • You can unsubscribe at any time by replying STOP

10. Third-Party Links

Our Website may link to external websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

This Site is not intended for individuals under 16.
We do not knowingly collect information from minors.

12. Changes to This Privacy Policy

We may update this Policy from time to time. Updates are effective when posted on this page.

13. Contact Information

For questions about this Privacy Policy, contact:

Alpha Omega Utility Services
Administrative Offices
P.O. Box 635
Boyne City, MI 49712
Phone: 517-499-9936
Email: info@aoutilityservices.com

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